Navigating client service and payment issues
Keeping your customers happy and making
sure that they pay you on time are essential aspects of running a successful
small business.
In the latest episode of The Hustle podcast, host Justin Harrison shares insights and actionable strategies for entrepreneurs looking to master these crucial business areas.
In a discussion with a small business owner from Pietermaritzburg, Harrison says sometimes, entrepreneurs need to prioritise reputation over immediate gains by letting go of clients when necessary. Harrison adds that good communication and being able to manage client expectations can help build trust and long-lasting relationships.
He says for cash-on-delivery (COD) businesses, implementing a strong payment collection system is key to maintaining a healthy cash flow.
Listen to the full episode below to find out more of Harrison’s strategies to help manage customer dissatisfaction, improve service delivery and improve payment collection methods.
If you're going to start a business successfully, the first thing you need to do is be debt-free.
In a previous episode of The Hustle, Justin Harrison spoke with a budding entrepreneur from Johannesburg, about the realities of running a solo business.
They covered several important topics such as staying motivated during tough times, the loneliness of entrepreneurship, and how to handle financial struggles effectively. Listen below.
LISTEN | Which business should you start?
The Hustle with Justin Harrison won 'Best Finance Podcast' in the 2023 APVA Awards and was a finalist in the 2023 DSTv Content Creator Awards for 'Podcast of the Year.'
If you would like to be part of the podcast and have your questions answered and featured in the podcast, send a voice note via WhatsApp to 081 750 2349 or send an email to [email protected].
More about Justin Harrison:
Justin Harrison is the author of eight personal finance books; he’s a serial entrepreneur, investor, wealth creator, popular TikToker and one of South Africa's thought leaders in the financial technology space. During his career, Justin’s been involved in launching over 100 businesses. He is a passionate South African who loves living in KwaZulu-Natal. Justin is a father of three and an avid sportsman who believes deeply that South Africa is one of the best countries in the world.
Listen to more from The Hustle via the channel below:
Main image courtesy of East Coast Radio Podcasts.