Popular store having issues with licence disc renewal
Loadshedding and a staff shortage have contributed to the problem.
Oh, loadshedding...
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According to My Broadband, Pick n Pay have blamed loadshedding, reduced staff capacity at licencing offices, and the December holidays for significant delays in the delivery of licence discs renewed through its service.
Pick n Pay have been offering this particular service for over a year, which allows customers to apply for a new licence disc via an online portal or at till points.
According to the Pick n Pay website, the delivery of a licence by courier should be completed within ten business days, but it could take a few days longer if penalty fees apply for late renewals.
Read more: Pick 'n Pay rolls out car licence disc renewal service to all stores
However, due to the current issues, customers have been struggling with obtaining their renewed licence discs.
A user who wished to remain anonymous has been waiting over two months for their licence discs after applying via the service.
"Pick n Pay offers this service but does not want to assist, and they pass you on to Claim Expert, who gives you the runaround," says the anonymous user.
At the time of writing, Claim Expert had not responded to any of these affected users’ complaints.
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Main image attribution: Hanno Labuschagne