Now for the fun stuff on Consumerwatch
Thanks to social media, consumer discontent confronts us everywhere - Facebook, Twitter, Whatsapp groups - lots of grumpy, angry, frustrated consumers venting, naming and shaming. And yes, most of it is well justified!
Despite my job, I’m always very mindful of the fact that while there’s lots of
wonderful service being given to consumers every day, people are less inclined
to take the time and trouble to document it and share it with the rest of
us.
Many years ago, I started a Consumerwatch tradition - an occasional feel good 'Wow' show featuring stories from listeners of great service, for several
reasons:
- To balance the negative stuff
- To give credit where it’s due
- To show up the companies which aren’t bothering to delight their customers;
and
- To remind consumers that good service is out there, and they should expect it.
READ: Community raises R250,000 for South African woman's life-saving treatment
For some reason, I haven’t done a 'Wow' show for quite a few years, so I thought
this last show of the year - the 15th year of Consumerwatch - would be a good
time to revive the 'Wow'
Take a listen:
To contact Wendy, go to her Facebook page and click on the send email tab.
In case you missed any of the past Consumerwatch shows, find them below: