Big Five Accident Repair Centre| KZN Future 50

Website: www.bigfive.durban

Big Five Accident Repair Centre: From Passion for Cars to a Durban Landmark

Big Five Accident Repair Centre, a proudly family-run business in Durban, has built a solid reputation in the automotive repair sector — not through gimmicks or grand claims, but through consistent workmanship and a genuine passion for vehicles. Founded by Mano Nayager, a seasoned professional with over 36 years of experience, the company has grown into one of the city’s most respected panel shops.

Mano’s interest in the motor industry began with a fascination for how damaged vehicles could be restored. That curiosity, combined with years of practical experience, led him to establish Big Five Accident Repair Centre — a workshop that today is trusted by drivers across Durban and further afield.

From the beginning, Mano has remained involved in the day-to-day running of the business, building a skilled team and setting a standard for professionalism and attention to detail. Over time, Big Five has secured more than 25 manufacturer approvals and now employs a team of 55 staff who are committed to getting the job done properly.

Known for Service and Quality

Big Five is known for its straightforward, reliable service. The company has earned more than 3,000 Google reviews, with an average rating of 4.9 stars, and a 99.3% satisfaction score on Lightstone, a leading industry feedback platform.

Customers also benefit from practical support: a ten-year workmanship guarantee — well beyond the industry norm — as well as free towing within 40 kilometres and complimentary 24-hour courtesy vehicles. These offerings reflect the team’s focus on making the repair process as smooth as possible for customers.

A Family Business That’s Still Growing

Big Five is a family-run operation, with Mano overseeing all aspects of the business and his wife, Jayashree Nayager, managing the accounts department. Together, they are steadily expanding their range of services to include auto glass, air conditioning, mechanical repairs and towing — all delivered with the same commitment to quality.

The business operates from neat, professional premises in Umgeni Business Park, designed to give customers confidence in the service they’re receiving. Whether it’s a minor dent or a major repair, the focus is always on restoring the vehicle to the manufacturer’s standards using genuine parts and qualified technicians.

Local Success, Industry Recognition

In 2024, Big Five Accident Repair Centre was named Durban’s Best Business in the Motor Industry — a recognition of the team’s commitment to high standards and reliable service. While the business continues to grow, its priorities remain unchanged: doing good work, looking after its customers, and staying grounded in the community it serves.

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Image Credit: Supplied